by Dave Jacob, Managing Partner, WebSphere Practice

As a web-based, virtual employee world, Davalen is always evaluating our procedure and protocol. Obviously, the old excel spreadsheets and status reports systems just can’t keep up as sales and assignments expand globally and all times of the day and night. So, how do we measure our performance?

We use business intelligence (BI) tied to our real-time systems. Since clients often do most of the fulfillment work on-line, it’s critical to know when items are not lining up. Davalen has made major investments in tackling this information problem through web-based charting solutions attached to critical performance data.

Dashboards are a visual way to set metrics, alerts and exception reporting in a visual format so you know how the business is performing at any time, not after nightly reports are generated, reconciled and emailed.

Davalen is using IBM WebSphere Portal , IBM WebSphere Portlet Factory and the Davalen Chart framework to provide just this type of solution. This solution is being implementing in the energy industry to capture carbon credits for power plant generation and evaluate comparative plant performance. In the healthcare industry this solution is able to monitor and alert the necessary individuals based on pacemaker data. In the insurance industry these dashboards can be used to measure independent agent performance.

An important goal of web-based virtual business intelligence is to provide immediate feedback to the management team with a clear graphical measure of the situation, notify employees tasked with responding to the alert and monitor the alert until it is resolved. This can all be accomplished quickly and effectively with dashboarding.

Contact us to learn more and see a demonstration of our capability in your industry.