From the Desk of…
by David Wilkerson, CTO
I looked up a few definitions just to be sure that this is the word I want and it is. A succinct definition provided by Princeton’s WordNet Search suggests that coherence is the logical and orderly and consistent relation of parts.
Regularly I hear stories of incongruity and incoherence in business. For a very public example consider Google’s recent flap with several colleges and universities regarding the management of an email outage. Or, less publicly, the too frequent experience of customers requesting assistance from a vendor’s customer service department only to be met by contradictory information and incomplete guidance.
Even internal business processes offer examples of the need for coherence. Consider what happens when sales and marketing launch an initiative prematurely or when engineering releases a product mistakenly believing that the last steps in the QA cycle are complete.
When the parts of a company behave without logical, orderly, and consistent relationships among its parts bad things can happen. It is the business of companies such as ours to consider whether software can help. And, not surprisingly, we believe it can. The ability to locate cogent answers, deliver them in a timely manner to those who need them, and integrate the applications (parts) that present this information in a unified context is invaluable.
The articles in this month’s newsletter may not seem related but each relates in almost organic ways to the other. Consider this, what is your Domino/Notes investment? How much valuable content have you stored in email, FAQ’s, and help tickets? Can you find the right ones? Can you provide an interface that leverages the existing infrastructure? Can you unify these repositories with others in such a way that the value of the whole is indeed greater than the sum of the individual parts?
It seems to me that the value of a capable search platform, such as OmniFind, united with a collaborative tool, such as Domino, and presented in a uniform context through WebSphere Portal is something to think about… coherently.
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